Do you feel that your technology organization is providing the right level of service to your organization? Are you consistently challenged to get what you need? Does it sometimes feel that the IT team is doing you a favor by just getting you what you need? The philosophy of delivering technology as a service can help align expectations on the IT infrastructure with the demands of the business and make sure the providers, as well as the consumers, of the services are confident in what is expected as well as what is delivered.
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